Survey

Dear Guests, your opinions are of great importance for us to provide you the best service. Thank you for taking the time.

TAV PRIVATE SECURITY

Waiting Time at Security Check

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Attitude of Staff

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Feeling Secure

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

PASSENGER FLOW

Information Desk

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Flight Info Display Monitors

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Signages

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Trolleys

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Efficiency of check-in personel

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Waiting time during Check-in

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Comprehensibe - Clear Announcements

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Customs Inspection

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Passport-Visa Control

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

CLEANING

General Cleanness

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Toilet Cleanness

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

FOOD & BEVERAGE

Food Variety

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Staff Attitude

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Service Point

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

DUTY-FREE SHOPS

Product Variety

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

DUTY-FREE SHOPS - Staff Attitude

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Shopping Amenities

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Stores preferred for shopping

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

CAR PARK

Parking Facilities

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

CAR PARK - Staff Attitude

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

GENERAL SATISFACTION

General satisfaction with the airport

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

SUGGESTIONS

Note: If you have selected 1 or 2, please specify the details about theincident. (Date, Time, Place) Surveys without contact information are not taken into account.

NAME/SURNAME:

NATIONALITY:

GENDER :

AGE :

ADDRESS :

TELEPHONE :

E-MAIL :

PROFESSION :

FLIGHT FREQUENCY?

AIRLINE COMPANY :

DATE :

FLIGHT PURPOSE :

WORK VACATION EDUCATION PERSONAL TOTAL TIME SPENT AT THE AIRPORT:

My personal information and other information that I stated in this questionnaire can be kept as hardcopy and softcopy by TAV and latest news and information about TAV can be sent to my e-mail address or my mobile phone via SMS.

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